This Refund Policy outlines the terms under which evoiq provides refunds for our AI consulting, automation, training, and custom solution services. We are committed to delivering high-quality services and ensuring your satisfaction.

This policy applies to all services offered by evoiq, including AI Agents, AI Automations, Custom AI Solutions, AI Applications, AI Training, AI Strategy & Consulting, Knowledge & RAG Systems, and AI Audit & Compliance.

1. Scope

This Refund Policy applies to all paid services provided by evoiq. Specific terms regarding refunds may also be set out in individual service agreements, proposals, or statements of work. In the event of a conflict between this policy and a specific service agreement, the terms of the service agreement shall prevail.

2. Cancellation Before Service Delivery

2.1 Cancellation by the Client

  • More than 14 days before the scheduled start date: Full refund of any prepaid fees, minus any non-recoverable costs already incurred (e.g., third-party licences, purchased tools).
  • 7 to 14 days before the scheduled start date: 75% refund of prepaid fees.
  • Less than 7 days before the scheduled start date: 50% refund of prepaid fees.
  • After service has commenced: See Sections 4 and 5 below.

2.2 Cancellation by evoiq

If evoiq cancels a service engagement for any reason other than a breach by the Client, the Client will receive a full refund of all prepaid fees for undelivered services.

3. AI Training and Workshops

For AI Training sessions and workshops:

Cancellation TimingRefund
More than 14 days before the eventFull refund
7 to 14 days before the event75% refund, or free rescheduling
3 to 6 days before the event50% refund, or free rescheduling (subject to availability)
Less than 3 days or no-showNo refund (rescheduling at our discretion)

Rescheduling requests are subject to availability and must be for a date within 90 days of the original event.

4. Refund Eligibility for Ongoing Services

For consulting engagements, custom AI development, and ongoing service contracts:

  • Refunds may be considered for the unused portion of prepaid services if the Client terminates the agreement in accordance with the termination provisions of the service agreement.
  • Refund amounts will be calculated based on the work completed as of the termination date, assessed at the agreed rates.
  • We will provide a detailed accounting of work completed and any applicable refund within 14 business days of the termination request.

5. Non-Refundable Items

The following are generally not eligible for refunds:

  • Completed deliverables: Work that has been completed and delivered to the Client (e.g., strategy reports, audit reports, developed AI solutions, completed training sessions).
  • Custom development already delivered: Custom AI solutions, applications, or automations that have been built and delivered, even if the Client decides not to use them.
  • Third-party costs: Fees paid to third-party providers on the Client’s behalf (e.g., software licences, hosting, API subscriptions, cloud services) that cannot be recovered.
  • Consumed services: Time and materials already expended in service delivery.
  • Intellectual property transferred: Deliverables for which intellectual property has been assigned to the Client.

Note: If you are dissatisfied with the quality of a deliverable, please contact us before requesting a refund. We are committed to working with you to resolve any quality concerns and may offer revisions or corrections at no additional cost.

6. Partial Refunds

Where a service has been partially delivered:

  • The refund amount will be calculated by subtracting the value of work completed (at agreed rates) from the total amount paid.
  • If milestone-based payments are agreed, refunds will be processed for milestones not yet reached.
  • Any materials, reports, or deliverables produced up to the point of cancellation will be delivered to the Client before the refund is processed.

7. Refund Process

  1. Submit a request: Contact us at [EMAIL] with your refund request, including your name, company, the service in question, and the reason for the refund.
  2. Acknowledgement: We will acknowledge your request within 3 business days.
  3. Review: We will review your request and assess eligibility within 10 business days.
  4. Decision: We will inform you of the outcome in writing, including the refund amount (if applicable) and reasoning.
  5. Payment: Approved refunds will be processed within 14 business days of the decision, using the same payment method as the original transaction (unless otherwise agreed).

Total processing time from request to payment is typically 14 to 30 business days.

8. Satisfaction Guarantee

We stand behind the quality of our services. If you are not satisfied with a deliverable, we encourage you to contact us promptly so we can address your concerns. In many cases, we can resolve issues through:

  • Revisions to deliverables at no extra charge.
  • Additional consultation or support sessions.
  • Adjustments to the project scope or approach.

We believe in finding solutions collaboratively and will work with you in good faith to ensure your satisfaction.

9. Dispute Resolution

If you are not satisfied with the outcome of a refund request:

  1. Please escalate the matter in writing to [EMAIL], addressed to the CEO.
  2. We will conduct an internal review and respond within 10 business days.
  3. If the matter remains unresolved, it may be referred to mediation or the competent courts of the Republic of Lithuania, as outlined in our Terms and Conditions.

EU consumers may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting on this page with an updated “Last updated” date. The policy in effect at the time of your purchase or service agreement will apply to that transaction.

11. Contact Us

For refund requests or questions about this policy, please contact us:

  • Company: evoiq
  • Address: Vilnius, Lithuania
  • Email: [email protected]
  • Phone: +37061024347